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Privacy-Policy

28 Aug

Privacy Policy

At Hill View Cottage, we value the trust you place in us and are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and safeguard that information, and the choices you have regarding the collection and use of your personal data. By using our services, you agree to the practices outlined in this policy.

Information We Collect

When you stay with us at Hill View Cottage, we may collect the following types of personal information to ensure the best possible experience for you:

Personal Information:

This includes your name, email address, phone number, postal address, and other details provided during the booking process or check-in.

Payment Information:

We collect your payment details such as credit/debit card numbers, billing addresses, and transaction history for processing your reservations.

Booking Information:

This includes the dates of your stay, room preferences, and other requests related to your reservation.

Usage Information:

We may collect data related to your interactions with our website, such as your IP address, browser type, and pages visited, for analytical purposes.

Communication:

Any emails or phone conversations with our team may be recorded to ensure quality service.

How We Use Your Information

The information collected is used for the following purposes:

To Process Your Reservation:

We use your personal and payment information to confirm and manage your room bookings and other services.

To Improve Our Services:

We analyze the data collected to enhance your overall experience at Hill View Cottage, improve our website’s functionality, and offer you personalized services.

Communication:

We may use your email address or phone number to communicate important information regarding your stay, such as reservation details, promotional offers, and updates on our services.

Legal Compliance:

We may use or disclose your personal information to comply with applicable laws and regulations or in response to legal processes.

How We Protect Your Information

We prioritize the security of your personal data. Hill View Cottage implements various security measures to safeguard your information, including:

Data Encryption:

We use secure encryption methods to protect sensitive information such as payment details.

Restricted Access:

Only authorized personnel can access your personal information to ensure that it is used only for legitimate purposes.

Regular Security Audits:

We regularly review and update our security measures to protect against unauthorized access, data breaches, or misuse.

Sharing Your Information

Hill View Cottage does not sell or rent your personal information to third parties. However, we may share your information with trusted service providers in the following cases:

Third-Party Payment Processors: For processing payments securely.

Business Partners:

To provide additional services such as transportation, event bookings, or catering.

Legal Obligations:

If required by law, we may disclose your information to law enforcement agencies or government authorities.

Your Rights and Choices

You have the right to control your personal information, including:

Access:

You may request access to the personal information we hold about you.

Correction:

You can update or correct any inaccuracies in your personal data.

Deletion:

You may request that we delete your personal data unless it is required for legal or contractual reasons.

Opt-Out:

You may opt-out of receiving marketing communications from us at any time.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we will notify you if there are significant updates. Your continued use of our services implies acceptance of any changes.